ASQ Section 0511 April 2018 Meeting Announcement
ASQ Section 0511 April 2018 Meeting Announcement
Wednesday, 11 April 2018
Houlihan's Springfield inside the Hilton hotel
6550 Loisdale Road, Springfield, VA 22150
Directions to Houlihan's Springfield
Translating VOC into Strategy
Zak Pierce — Director — Strategy
Tina Cooper — Senior Manager — Public Sector Advisory
Michael Casias — Senior Associate — Strategy
Short Narrative/Description:
- An industry leading nonprofit professional association was experiencing market erosion, loss of market relevance and decreasing membership as well as insufficient organizational capabilities and culture to support an enterprise-wide customer-centric transformation.
- Our team was engaged to develop an end-to-end transformation roadmap covering technology, capabilities and culture.
- Interim deliverables included IT strategy, culture manifesto, employee experience design, functional area capability assessment and project management support.
- Our presentation will cover how our team captured the voice of the customer for this professional association and developed a three-year $58M dollar transformation plan that will span all customer segments, products and channels.
Zak Pierce — Director — Strategy
- Zak brings over 20 years of experience driving client value generation via customer experiences and efficient, fiscally sustainable operations. He is a leader in areas like marketing and sales strategy, organization design, PMO development and operations improvement.
- He has led and delivered value-focused projects like customer transformation, PMO strategy and leadership, ERP implementation and organizational change across multiple industries in 9 countries.
- Zak has worked and consulted with Microsoft, Amazon, T-Mobile, Aetna, Northwestern Mutual, British American Tobacco, and USG among others.
Tina Cooper — Senior Manager — Public Sector Advisory
- Tina (Denq) Cooper has over a decade of experience developing resource management decision support systems and advising clients on process improvements to reduce costs and increase productivity. She has worked with numerous public sector clients, to include the Navy, Marine Corps, Department of Homeland Security, and the Treasury Fiscal Service.
- Within Grant Thornton's Public Sector practice, Tina leads the Defense Agencies segment and the Lean Six Sigma certification training program. She is also a proud member of ASQ.
- Tina holds bachelor's and master's degrees in Industrial Engineering from Georgia Tech.
Michael Casias — Senior Associate — Strategy
- Michael is a Senior Associate at Grant Thornton where he specializes in decision analytics, strategy development, and performance improvement execution.
- Michael has extensive experience supporting operations and marketing activities including, but not limited to, workforce analysis (people analytics), return on investment (ROI) / business case analysis, revenue forecasting, strategic plan development, market strategy, and process improvement.
- Additional areas of focus have included change management and stakeholder engagement, workforce design, organizational alignment, and identification / measurement of key performance indicators (KPIs).
CORPORATE OVERVIEW:
Founded in 1924, Grant Thornton LLP (the U.S. member firm of Grant Thornton International Ltd) is committed to providing exceptional client service. With more than 45,000 people in offices across 130+ countries, Grant Thornton has a broad international presence. As a global accounting and advisory firm, we serve clients via three service lines: Audit, Tax, and Advisory. Within Advisory, Grant Thornton offers a range of interlocking capabilities, from financial management, to strategy consulting, to organizational transformation (encompassing process improvement, resource planning, data analytics, operations research, and many others). Grant Thornton serves a broad range of clients, including publicly and privately held companies, government agencies, non-profit organizations, financial institutions, and civic and religious organizations.
Meeting Location:
-------------------------------------------------------
Reservations: Cost for dinner is $25.00 per person if make your reservations by the Sunday before the meeting, $30 afterwards. There is no charge to attend for the presentation only. To register with or without dinner please use our on line reservation form which can be used up to the Sunday before the meeting. After that Sunday, or if your plans change, please contact dba18@asq0511.org, and let us know.
Meetings are open to all ASQ members as well as to the public.
Next Meeting:
Wednesday, 9 May 2017 - The latest developments in quality from the ASQ World Conference on Quality and Improvement, PJ Skidoos, Fairfax
Call for Speakers!!!
Would you or someone you know like to speak at a future ASQ meeting? We're always looking for volunteers. Be creative! Exercise your public presentation skills! Earn recertification credits! Get a free dinner! Please contact
programs18@asq0511.org.