NEWSLETTER OF The Northern Virginia Section 0511 American Society Of Quality Control Volume 10 September, 1994 Issue 7 EXECUTIVE BOARD SECTION 0511 NORTHERN VIRGINIA 1993-1994 : CHAIRPERSON: Mary Ann Stasiak (O)703-604-2210, X7411 (F)703-799-8035 VICE CHAIRPERSON: Barbara A. Lembcke George Mason University (O)703-993-8834 Office of Finance & Planning (F)703-993-8707 Internet Email: LEMBCKE@GMU.EDU SECRETARY: William A. Eastham, Jr. (O)202-586-3628 APEX (F)202-586-7734 TREASURER: Roger Semplak (H)703-491-8227 MEMBERSHIP: Henry Kling (O)703-360-9134 PROGRAMS: Russell V. Carstensen (O)703-739-0084 (F)703-739-6028 EDUCATION: Jim Wilson (O)703-330-4222 EG&G WASC Inc. (F)703-330-4099 PUBLICITY: Harvey Shaw (O)703-892-2740 ADI Technology Corp (F)703-892-8994 NEWSLETTER EDITOR: Anthony A. Pastuszak (O)703-478-5384 Information Concepts Unlimited (F)703-742-8738 EXAMINING: Dallas E. Frederick (O)703-750-4273 Washington Gas (F)703-750-5603 HISTORIAN: Walter M. Mendus (O)703-354-5932 PROFESSIONAL LIAISON: Barba Affourtit (O)703-778-0318 IRI, Inc. (F)703-323-5015 ELECTRONIC MEDIA: Bill Casti (O)703-513-5673 (F)703-716-0479 Section Email: email@example.com Personal Email: firstname.lastname@example.org HEALTH CARE: David Simmons (O)703-938-5227 (F)703-938-5227 STUDENT ACTIVITIES: Bob Gehagan T.B.A REGIONAL DIRECTOR: Dave Simmons (O)717-780-4974 (F)717-780-6430 Message From The CHAIR Summer never seems long enough anymore - here comes Fall! We're off to a running start, providing certification programs, workshops, and seminars. Plans for the National Quality Month Celebration promise an outstanding program. CQA/CQE courses are available this semester at low cost to members through Section 0509, in addition to offerings by several local companies. Contact Education Chair Jim Wilson for details. Results from the ISO 9000 Users' Group survey are back - see how your views compared with others'. The Section 0511 membership survey has also just been completed, and will be reported to you in the next issue - please watch for it. Our seminars and workshops are built on the topics most requested by the survey responses. Your input helps us to serve you better! Last year was a great success for us in the Section Management Plan - we received Level IV status (highest available on ranking). To get there, we initiated more planning, focused more on our goals, learned more about our processes, and started growth and outreach programs. Walter Mendus shepherded us through and his perseverance paid off. Thanks, Walter! Our dinner meetings this year will parallel Quality Progress topics. And to start off the year, we are acknowledging companies and individuals who have given us great support. In July, we thanked ADI Technology Inc. for their support - in September we will thank Inchcape Testing Services (formerly Intertek). Please join us to give them a hearty "Thank Q." Do you know any organizations that would like a speaker on the topic of quality - a high school career day, Kiwanis Club, Chamber of Commerce? Contact our Professional Liaison Chair, Barba Affourtit, for an engagement with our Speakers Bureau (over 20 available speakers on a wide range of quality topics). We welcome several new Board Members this year - Tony Pastuszak for Newsletter, Bob Gehagan for Student Activities, Jim Wilson for Education, and David Simmons for Health Care (also, the Division Chair for Health Care). Please take the opportunity to get to know them - we're here to help you! The Section 0511 Board is anxious to help you reach your goals in the quality arena. Call on us with any questions or assistance you may have for us. See you at the Silver Plate! -- Mary Ann Stasiak 09/94 First ISO 9000 Users' Group Meeting is a Success! Eight-eight area professionals attended the first ISO 9000 User's Group meeting on July 26, 1994 at NEC America in Herndon, Virginia. The meeting was sponsored by NEC America, ASQC Chapter 0511 and CEEM. Mr. Kevin Cooper provided an excellent presentation on the revisions to the ISO 9000 standards. His presentation began with an overview of the standards and reviewed clause by clause the pending changes. Mr. Cooper's experience and practical approach to ISO implementation enhanced the discussion. CEEM representatives were also on hand to display the latest books and other reference material available on ISO 9000. The meeting was an excellent opportunity to learn more about the standards and network with other professionals. If you missed the first meeting, don't despair. The Users' Group will meet every other month with the next meeting scheduled for September 27, 1994 at 7 p.m. at NEC America. (For further details concerning this meeting, please refer to the Meetings Section of this Newsletter). For information on the ISO 9000 Users' Group Email Discussion List, send email to Bill Casti at: email@example.com . ISO Users' Group Survey Results Surveys were sent out prior to the first ISO 9000 Users' Group meeting to learn more about prospective members. The results revealed that 95% of the user members were not registered to the ISO 9000 standard. However, 65% anticipated registration to the 9001 standard, and 42% of the companies included software design and development. The survey also revealed additional information about the companies as described below: Type Of Business Commercial 20% Govt. Contractor 37% Fed./State Govt. 13% Consultant/Contractor 30% Type Of Industry Manufacturing 17% Services 35% Design & Development 35% Other 13% Results of the survey also indicated that many of the users are seeking to improve their knowledge and understanding of the ISO standards. For example, the following statistics are based on the actual number of people responding in each of the following catagories: Level of ISO Knowledge Very Low/Little 12 Low/Some 21 Moderate 22 High 09 ISO Training Overview 22 Implementation 05 Documentation 06 Lead Auditor 12 None 27 The respondents indicated that the primary benefits expected for participation in the Users' Group are to gain information on the ISO 9000 implementation, gather general information on the standards, and to network with other area professionals. We greatly appreciate the feed back from the members and hope that your participation in the group will assist us in providing these benefits. We hope to expand the planning committee and ask for volunteers to aid with the coordination of future meetings. If you would like to volunteer or require further information, please contact one of the following ISO 9000 User's Group committee members: Crystal Pilkins 703-834-4615 Donett Murphy 703-406-8787 Gale Bobzien 703-330-0825 What's Happening at the Northern Virginia ASQC? Well there is a lot happening. Lets start with getting us all together. Look at the following: October Dinner Meeting Thursday, October 20, 1994 Joint Meeting: ASQC & APICS Topic: ISO 9000 Standard Speaker: Carol A. Christobek, P.E., CQE/CQA Location: Chesapeake Bay Seafood, 1488 Rockville Pike, Rockville, MD 6-7pm Social Hour 7-8pm Dinner 8-9pm Carol Christobek Dinner: $20 per person Carol A. Christobek is the Manger of Quality Implementation for Uniform Tubes, Inc. of Collegeville, PA. Carol has over 15 years experience in quality assurance, primarily in the metals and manufacturing industries. She has an advanced degree in Metallurgical Engineering, and is a registered Professional Engineering in the Commonwealth of Pennsylvania. Carol is an ASQC Certified Quality Engineer and Certified Quality Auditor. In her current role at Uniform Tubes, Carol is responsible for the implementation of a variety of quality efforts, including the Total Statistical Process Control (TSPC) and Employee Involvement/Team programs. Carol is the leader of the Uniform Tubes ISO 9000 Team. In this capacity, she is required to coordinate the efforts to twenty sub-teams charged with self-assessment and development of methods to comply with the requirements of ISO 9000. Carol is an Adjunct Professor at both the Philadelphia College of Textiles and Science and Temple University, where she teaches TQM in the MBA Curriculum. She has served as an examiner for the Malcolm Baldrige National Quality Award in 1993 and 1994, and as a Senior Examiner for the Pennsylvania Quality Leadership Award during its inaugural year in 1994. Seminar Friday, October 21, 1994 Sponsor: ASQC Topic: Understanding ISO 9000 Speaker: Carol A. Christobek, PE, CQE, CQA We are sponsoring a one-day seminar, Understanding ISO 9000, in Northern Virginia on Friday, October 21, 1994. This seminar will be lead by Carol A. Christobek and is scheduled to run from 8:00 A.M. through 4:00 P.M. Seminar cost will include coffee breaks, lunch, and a seminar manual. This seminar is designed for every level of management and the topic is crucial in today's business environment. If you are interested in your professional development, in improving your business, in continuing to compete in the 90s, you should plan to attend. If your industry is shrinking and budgets are declining, you should plan to attend. Details will follow. Tuesday September 27, 1994 Sponsor ISO 9000 Users' Group Topic How to Assess Your Organization for ISO 9000 Speaker: Mr Malcolm Appleby Location NEC America, Inc. Cafeteria 14040 Park Center Rd Herndon, VA 22071 Cost: FREE Malcolm Appleby is a specialist in Third Party Quality Management System Certification, Registration, and Accreditation in relation to the ISO 9000 series standards. He has worked with certification bodies to assist with application preparation and meeting compliance requirements to obtain Registrar accreditation from national and international accrediting organizations; and trained assessment personnel through recognized courses registered in the USA, Japan and Europe. He was a member of the ISO Technical Committee (TC) 176 working on defining the ISO 9000 series standards. Currently he is employed as Director of Registration Services with KPMG Quality Registrar in New Jersey. We are fortunate to have Mr. Appleby share his extensive experience and sensible approach to ISO 9000 implementation. Please feel free to bring a friend to the meeting. Advance registration and/or membership is NOT required and the meeting is FREE. To get to NEC America, take the Dulles Toll Road WEST to Route 28 South; go past both the Renaissance Hotel and NEC on the left. Make a U-turn at the next light on Route 28. Turn right at the NEC building (Renaissance Park). You will find parking at the rear of the building. For further information, please contact: Donett Murphy at 703-406-8787, or Crystal Pilkins at 703-834-4615. Study Group (MOP) The Measurement of Organizational Performance Coordinator: Mr. Bob Wise 703-549-3824 (X305) The Chapter is sponsoring a Study Group on the Measurement of Organizational Performance (MOP). Beginning this fall, the Study Group will sponsor a series of monthly presentations on the latest theory and practice concerning the role of measurement in the improvement of organizational performance. The September meeting is scheduled for 7:00-9:00 P.M. on September 19, 1994. The speaker will be Dr. Alton Clark, a Research Associate of Dr. Scott Sink of the Virginia Quality and Productivity Center at the Virginia Polytechnic Institute located in Blacksburg Virginia. Dr. Clark will update the study group on the Sink and Tuttle Model that has been the basis for the Group's past meetings. The October meeting is scheduled for 7:00-9:00 P.M. on October 12, 1994. The speaker will be Dr. Carl Thor who has written extensively on this subject. The MOP Study Group Meetings are held in the training room of the QVE Corporation which is located off Route 1, just south of Route 495. Contact Mr. Bob Wise, Study Group Coordinator at 703-549-3824 (X305) for further information. Other Upcoming EVENTS Wednesday, Oct. 12; 900-11:00 A.M. A Framework for Improvement in a Volatile World: Kay Carlson, Director of the Washington Deming Study Group. Location: Ritz-Carlton at Pentagon City. Sponsored by the Association for Quality & Participation. For reservations call Tom O'Brien at 703-941-6146 and indicate the event you are reserving for. Friday, October 14, 12:30-4:30 P.M. W.Edwards Deming...His Learning and Legacy. An international teleconference on the occasion of Dr. Deming's Birthday. Speakers include: Myron Tribus, Gypsy Ranney, Peter Scholtes, Russell Ackoff, and Brian Joiner. Location: GSA Auditorium, 18th&F Street, N.W. (near Farragut West Metro Stop). For information and reservations, call Lela Leakey 703-603- 3218 Ext.27 Thursday, Oct 20, 9:00AM-12:00 P.M. Facilitator Workshop on Teams. Joe Willmore, Consultant and ASTD Board Member. Location:USDA Graduate School, 600 Maryland Avenue (near L'Enfant Plaza Metro Stop). Sponsored by the Association for Quality & Participation. For reservations call Polly Selesky at 301-961-7964 and indicate event you are reserving for. Thur/Fri, Oct 27,28, 1994 Quality Initiatives for a Safer and More Productive Construction Industry. Sponsored by the Architectural/Engineering and Construction Division (A/EC) and will be held at the Sheraton Hotel in Washington, D.C. If you need further information on this meeting, please contact Mr. Tom Mudge 215-422- 4630 Mon,Nov.14(tentative);6:00-8:00P.M. Applying Deming Principles at Naval Air Systems Command; Dr. John Vetter, Command Statistician, Naval Air Systems Command; and Barb Affourtit, Vice President, IRI Inc. Location: George Washington University Medical center Auditorium, 23rd & Eye Street, N.W. (across from the Foggy Bottom Metro Station). Sponsored by Washington Deming Study Group. For reservations call 301-340-0325. Tuesday, December 6; 6:00-9:00 P.M. Washington Deming Study Group Christmas Party featuring Peter Scholtes, author of "The Team Handbook." For information & reservations call 301-340- 0325. Education Committee Update Chair: Jim Wilson Your Education Committee met on August 18, 1994 to develop an Education Plan for 1994-1995. Your committee members are: Jim Wilson 1994-95 Chair Michael Regauld Barbara Lembcke 1993-94 Chair Crystal Pilkins David Williams Jim Mustachio Bill Taylor David Kae Ed Stasiak Frank Irr Harvey Shaw We have selected the following top four educational needs/interests from our recent section membership survey for workshops and seminars: Customer Satisfaction Performance Measurement Leadership and Strategic Planning Process Analysis These workshops/seminars will be planned to meet your preferred meeting times--Saturday mornings for 2-4hours. Barbara Lembcke will continue the Measurement of the Organization Performance Study Group Meeting monthly from 7:00-9:00 PM. Crystal Pilkins will coordinate the ISO9000 User's Group Meeting every two months on Tuesday nights from 7:00-9:30 PM at NEC in Herndon, Virginia.. The September 27, 1994 meeting topic will be "Assessing Your Readiness for ISO 9000." The initial meeting of this group had 88 attendees! The survey also revealed a significant interest in ASQC certification (CQA/CQE/CRE) and the Baldrige Award criteria. Harvey Shaw and ADI will present these Certification Review Courses on Tuesday evenings from 6:00 - 8:00 p.m. beginning September 6, 1994 through November 22, 1994. Jim Mustachio and the Northern Virginia Community College will present ISO 9000 courses during the Fall semester at the NVCC Woodbridge and Annandale campuses. Bill Taylor is contacting all committee chairpersons to determine if and how we may contribute to their plans and goals. Jim Wilson will determine how we may contribute to the Section's Strategic Plan. We want to help make our Section's vision and goals become a reality. Stay tuned for more details as we develop our plan for 1994-1995! EDUCATION Are you aware that Harvey Shaw and his colleagues teach courses offered in conjunction with the Northern Virginia Community College. Well, if you didn't then here we go: QUALITY AND SYSTEMS AUDITING MNGT 903-30W: Nov. 19/94 8AM-5PM This one-day seminar will instruct participants on the tools, philosophy, techniques, and standards for efficient and effective professional quality systems auditing. ANSI/ASQC 90 and ISO 9000 standards will be covered. Major topics covered: ISO 9000 series standards ANSI/ASQC 90 series standards Audit guidelines & responsibilities to include: scope, reference, audit objectives, definitions, and client/auditee responsibilities Review of various types of audits Audit team composition Audit planning Working reports Examination and collection of evidence Audit reports Corrective action .8 C.E.U./R.U.(s) Cost: $145.00 BUILDING AN EFFECTIVE QUALITY MANUAL (QM) MNGT 503-30W: Oct 22/94 8AM-12PM Now that your organization is committed to establishing a quality system which meets the intent of ANSI/ASQC 90 (series) and ISO 9000 (series) standards, and you are the one individual assigned to make it happen, you may need a kick start to help get the process going. This one-day seminar provides instruction for building your Quality Manual as a centerpiece for such a program. Instruction gives you step-by-step guidance for laying out a manual tailored to your organization's needs to ensure that quality management and system elements are properly identified and that provisions for monitoring and controlling quality system performance are included. Each participant will guild his/her own Quality Manual through information obtained in the seminar. .4 C.E.U./R.U.(s) Cost:$75.00 UNITING TOTAL QUALITY MGMT & ISO 9000 IMPLEMENTATION MNGT 904-30W: Nov. 5/94 8AM-5PM This one-day seminar will explain the benefits of using TQM to implement the International Quality Systems Standards. Participants will learn techniques for analyzing processes, cultivating leadership, maintaining consistency of purpose, and holding down implementation costs. Major topics covered: How to use TQM principles to implement ISO 9000 Team Approach and Internal Customer Focus ISO 9000 Training and Communications Internal Organization Assessment .8 C.E.U./R.U.(s) Cost-$145.00 ISO 9000 DOCUMENTATION MNGT 502-30W: Nov 16/94 9AM-5PM The essence of preparing for ISO 9000 is "say what you do" and make sure it's all in writing. This course provides the basic tools for documenting the procedures for ISO 9000. Topics include specific requirements for documentation and some approaches and formats. These formats and approaches are designed to reinforce the principles learned and provide practical experience in effective documentation. .8 C.E.U./R.U.(s) Cost-$145.00 ISO 9000: BASIC OVERVIEW MNGT 501-30W: Sep 17/94 9AM- 1PM MNGT 501-31W: Oct 5/94 8AM-12:30PM Is your company investigating ISO 9000 registration? The first, vital step in preparing for registration is to be sure that top-level management understands what it means, what the benefits can be, and what the costs might be. This overview provides the basis for structuring a discussion about the advantages and disadvantages of ISO 9000 registration. The class will answer the following questions: What is ISO 9000 registration? How does it work? Why get into it? How can an organization prepare for it? .4 C.E.U./R.U.(s) Cost: $50.00 ISO 9000: INTERNAL ASSESSOR TRAINING MNGT 901-30W: Oct 5,6,7/94 8AM-5PM Participants will learn how to take the lead in developing, implementing, and auditing quality system programs that meet the ISO 9000 (090) standards. Course participants will learn: quality system assessment, assessment planning and participation, report generation and follow-up activities. Case studies and experience in conducting effective audits. A two-hour exam is given on the last day of the course. (This course was developed in accordance with the ISO 10011.) 2.4 C.E.U./R.U.(s) Cost:$695.00 ISO 9000: STANDARD & SYSTEMS REGISTRATION MNGT 902-30W: Oct 15/94 8AM-5PM A one-day seminar designed to introduce participants to the ISO 9000 standards, their requirements, and the registration process. This seminar will help individuals determine if ISO 9000 registration is appropriate for their organization. Major Topics Covered: ISO 9000 requirements & application Detailed review of the guidance document, the contractually invocable documents, the quality management and quality systems requirements Review of the ISO 9000 certification process Review of tasks required to prepare for an ISO 9000 certification audit Sources of information, help, and certification .8 C.E.U./R.U.(s) Cost: $145.00 The REGISTRATION PROCESS IS EASY: Call 703-878-5770 or 5755 to register with either Master Card or Visa. If you have a registration form, then: Use the fax number (703-670-8433) to fax your completed registration form with your Master Card or Visa information, or Mail your completed registration from with your Master Card, Visa information, or a check, or money order payable to Northern Virginia Community College. The mailing address is: Northern Virginia Community College Woodbridge Campus Office of Continuing Ed. 15200 Neabsco Mills Road Woodbridge, VA 22191-4099 ANNOUNCEMENTS/NOTICES Have you heard of The Public Sector Network? The ASQC has recently instituted this technical committee for those who work on implementing Total Quality Management in the government. For their first newsletter, please call Henry Kling on 703-360-9134. FROM THE EDITORS DESK Well, we're OFF! The start for this Newsletter was a little bumpy but who would have dreamed that we would have lost two 540M hard drives over a month-and-a-half. My respect for Murphy and his gremlins only increases over every such experience. But now to business. Are you aware that ADI Technology Corporation has a solid base for training personnel in the auditing disciplines. ADI has had four successful years since teaching began in the CQA arena, as the following figures demonstrate: CQA Course Results National Avg ADI Avg Dec/91 29% 88% Jun/92 37% 80% Dec/92 41% 72% Jun/93 33% 79% Dec/93 45% 78% Jun/94 N/A 75% For your information, the ADI CQA Review Course provides basic quality auditing tools and concepts and prepares the student for the ASQC CQA Examination. It is typically a 12 week course utilizing lectures, case study teams, and practice tests to present the material. All areas of the ASQC CQA Body of Knowledge are included in this course. Although it is probably too late to enroll in the September Classes, you may want to jot a calendar note on this item or contact ADI for further information. Call ADI at 703-892-2740 and ask to speak with information or ask for Harvey Shaw. Now to our next item, OPINIONS. As Henry Kling would say, "Opinions are like birthdays - every body has one." Well, Henry is right. And, recognizing that all of you carry talents, specialty skills, and experiences from a diverse set of disciplines, I would like to extend an invitation to all of you to contribute your ideas, comments, suggestions, recommendations or any COMMENTARY you feel is appropriate. In the next issue of our Newsletter, we will begin a COMMENTARY Section with the intention of stimulating thought and dialogue on important matters. If you would like to participate in this activity, please mail your thoughts and ideas to me at the following address: Information Concepts Unlimited Attn: Anthony Pastuszak (Newsletter) P.O. Box 493 Herndon, VA. 22070 If you prefer, fax to me your thoughts, or any other correspondence using my ICU fax number: 703-742-8738. Notice, to all potential authors. If you would like to contribute ARTICLES or submit COMMENTARIES for possible publication in this Newsletter, then please: o submit your scripts on a 1.4M 3.5" Diskette, o all script files should be in ASCII or WORDPERFECT Format. o the script files must be suitable for use on a PC/386+ System. o please label the diskette and include both your name and phone number on that label. o mail the diskette to my attention at ICU, PO Box 493, Herndon VA 22070. o remember copyright law: if you plan to quote from a documented source in your scripts, then it may first be necessary to secure from that source, written permission to use the quoted material. As a last item of business, let me take a moment and thank Harvey Shaw who as you all know, was the previous editor of this Newsletter. Anyone who has ever worked a newsletter understands the effort, commitment, and unselfish giving of time, that Harvey put into this activity. Thank you Harvey for a job well done! A.A.P It Snuck in Thursday, October 13, 1994 Sponsor: WSS Topic: W.E.Deming-Statistical Methodologist Speakers: Barbara A. Bailar Thomas W. Nolan Location: Bureau of Labor Statistics Training Center Postal Square Building Suite G-440, Room 1 2 Mass. Ave., NE Washington, DC. Time: 12:30-2:30 P.M. Information: Carl Pierchala 202-366-6736 The Washington Statistical Society (WSS) Methodology Section is sponsoring a Special Session meeting on the topic, W. Edwards Deming: Statistical Methodologist. The speakers at this meeting will be Barbara A. Bailar, American Statistical Association, and Thomas W. Nolan, Associates in Process Improvement. Discussants at this meeting will be Samuel Greenhouse, George Washington University Biostatistics Center, Fritz Scheuren, Internal Revenue Service, and Carl E. Pierchala, National Highway Traffic Safety Administration. Abstract: Ed Deming is best remembered today for his work in quality management, but he was also a statistical methodologist. Indeed, he served as WSS Methodology Chairperson in the 1969-70 and 1970-71 program years. In honor of his many contributions to statistical methodology, join us on the eve of the 94th anniversary of his birth for this special presentation. The speakers, both accomplished statisticians, will each give 30 minute presentations focusing on Deming's uses of and contributions to statistical methodology. Barbara Bailar will emphasize sampling and surveys, and will also mention Deming's contributions to the American Statistical Association. Tom Nolan will focus on the statistical aspects of improving quality, including enumerative vs. analytic studies, a concept championed by Deming. This meeting will be held at the Bureau of Labor Statistics Training Center in Washington DC. (Red Line -- Union Station). Enter at First Street. NOTICE: Federal government employees must show ID; nongovernment employees must call Ed Riddick at 202-606-7376 to add their name to the visitors' list.