Complementary Use of Benchmarks
- Stimulates entire organization in thinking “process”
- Forced clarification of roles, responsibilities, process requirements, organizational issues (documented in QMS)
- Prompted accelerated transition to basic practices
- Emphasis on “Do what you say; say what you do”
- Acted as a warm-up for rigor of CMM
- Built confidence in entire organization as being at the top
- Broad usage by potential clients as discriminator in new business opportunities
- Reportedly results in more reliable, lower cost software development/ maintenance