Summary of Benchmarking Activities

• 4 months

• 800 staff hours

• 2 staff days

• Study/learn specific details of level 4-5

• Advance collection of evidence

• Group seminars

• Mock SCEs

• CMM Level 5 achieved, 18 of 18 KPAs

• 1 month

• 200 staff hours

• None

• 1 refresher lecture

• Internal audits continued

• ISO registration maintained (3 minor findings)

• 12 months

• 3400 staff hours

• 200 hours- Consultant- Internal auditor training- Pre-registrationassessment

• Develop implementation plan

• Use external experts

• Train staff

• Focus on deployment

• ISO registration achieved

• 6 months

• 500 staff hours

• None

• Continue process improvement initiatives

• Focus on management review, internal audits, and corrective actions

• ISO registration maintained(2 minor findings)

• 2 months

• 800 staff hours

• None

• Complete actions items

• Provide awareness seminars

• Use internal assessments

• CMM Level 3 achieved; Levels 4-5,2 of 5 KPAs satisfied

• 4 months

• 1800 staff hours

• None

• Perform gap analysis

• Use lessons learned from 1991 SCE

• Focus on deployment

• 13 of18 KPAs satisfied

Preparation time

Organization effort

Use of external consultants and training

Preparation strategy

Results

SCE

(2/96)

ISO

(5/97)

SCE

(11/97-1/98)

ISO

(11/97)

ISO*

(6/98)

SCE

(11/98)

Part of ‘Group’ SCE

(5/99)

• 1 month

• 60 staff hours

• None

• Update ‘evidence’ archives

• Group seminars

• All reviewed KPAs satisfied

* Additional ISO assessments held in 11/98, 5/98, and 11/98

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