Deming’s Concepts

• Constancy of Purpose
• Adopt the new philosophy
• Constantly improve the system
• Institute training on the job
• Institute leadership
• Drive out fear
• Break down barriers between departments
• Eliminate slogans and exhortations
• Institute a vigorous program of education and self-improvement
• Put everyone to work to accomplish the transformation

Previous slide

Next slide

Back to first slide

View graphic version

How can each of Deming’s 14 points help? Get audience to answer.

For example, breaking down barriers - Early in my treatment, I was being passed off from doctor to dietician to educator, until I instituted leadership and forced communication between them and their sometimes contradictory advice.

In addition, to Deming’s 14 points, his System of Profound Knowledge:
Appreciation for systems (Multi-system chronic disease)

Theory of variation (That’s life!)
Theory of knowledge (How does it all fit together?)
Understanding of psychology (I went through the four stages - denial, anger, resignation, acceptance)

is helpful for building a framework to approach the problem.