Slide 8 of 19
Notes:
Keep in mind that the goal for effective communication is to have the receiver understand (and hopefully act upon) what the sender would like to have him do. What the devil happens as to why the communication process doesn’t work all of the time. What are some of the barriers that you experience when you are speaking to someone and the understanding doesn’t happen or what happens to you as the receiver when you go off to do what you were told about or asked to do and then find out you didn’t do it correctly?
Words mean different things to different people
We assume others know more than they do about the subject
Distractions get in the way: both visual and auditory (daydreaming)
Lack of feedback from the receiver
Poor timing, the situation is not right for communicating about the subject
Fatigue; too many other things on your mind--information overload
Failure to consider the needs of the receiver
Prejudice; judgement--disliking the person speaking, rejecting statements that are too radical of a departure from your thinking; disagreeing with the message
Different communication styles
Listening Filters: Distractions; poor listening habits; jumping to conclusions/readying an answer before the sender is done.
Deciding that there is nothing in it for me (WIIFM)/not important
