Communication is not what I say, it’s what you hear and see . . .
Notes:
Do the Johnny’s mom has 3 kids: penny, nickel, dime trick
Visual - - vocal -- verbal
Visual is what you watch for body language, appearance
Vocal is the non-word element: inflection, tone, speed of speech
Verbal are the actual words that are spoken
In looking at this chart, you need to realize that almost 90% of business communication is non-verbal