Slide 14 of 19
Notes:
Overall: Pay attention, provide sincere feedback, avoid critical judgements and resist distractions
Readiness: Stop, turn to the person, make eye contact. Your poor body language can reveal inattention to the speaker
Demonstrate empathy: Control your emotional reactions to the speaker’s attire, awkwardness, biases and mannerisms which might create emotional reactions for you--ignore these things.
Be comfortable with silence: Listen more than you talk--again: you can listen 500 wpm vs. speaking 125 wpm. Use this extra time to make sense of what is being said. Ask yourself questions on what the speaker is saying during this lapse of time.
Listen for ideas; not facts: keep an open mind; listen for something you can use.
Hear the other person out; don’t interrupt: save questions until the other person is finished--in this way you won’t miss any pertinent info that might even answer your question.
Use open-ended questions--what, who, where, when, describe for me. Check for your understanding, paraphrase in your own words. Nod or say uhhuh, make frequent eye contact, lean in towards the speaker
