Future ASQ 0511 Meeting(s)

Wednesday, September 8, 2004

Marco Polo Restaurant

Vienna, VA

The US Senate Productivity and Quality Award (SPQA) for Virginia and Organizational Performance Excellence

Come learn about the program designed to help Virginia's organizations achieve performance excellence. The SPQA Criteria, based on the national Malcolm Baldrige model, are the collective best practices used to manage world-class organizations. Mr. D. Mark Smith, an Associate from Booz, Allen, Hamilton and current board member for the SPQA, will be sharing this year's experiences and lessons learned as well as how the program can help you and your organization achieve performance excellence.

Mr. Smith has more than 8 years experience implementing the Malcolm Baldrige Criteria for Performance Excellence through programs such as the U.S. Coast Guard Commandant's Quality Award program, the U.S. Senate Productivity and Quality Award for Virginia program and the Florida Governor's Sterling Award program. Mr. Smith has worked with clients in Federal Government, State and Local Governments, Manufacturing, Education, Health Care and Not-for-Profit Organizations.

Mr. Smith's practical experience in conducting organizational assessments and site visits has helped organizations improve their overall organizational performance. Mr. Smith designed and developed a collaborative organizational assessment for the United States Coast Guard based on the Criteria for Performance Excellence. The Commandant's Performance Challenge was eventually made mandatory for all Coast Guard units and provided the Coast Guard with great organizational learning opportunities. Mr. Smith assisted in the design and managed the deployment plan that allowed the Coast Guard to assess 362 units in two years.

Mr. Smith is currently serving as a member of the Board of Directors for the program. Mr. Smith served as the training manager for criteria training and examiner training for the 2004 SPQA award cycle. He has also been an examiner in the program.

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Reservations:
Either register at http://www.asq0511.org/Forms/asqpayments.htm or send an email to Programs@asq0511.org by Wednesday, September 1st, indicating dinner and program, or program only. Cost for dinner is $20 per person, payable at the door. Attendance for the program only is free. Once ASQ Section 0511 commits to a specific number of dinner reservations, these meals must be paid for. If your plans change, please contact Programs@asq0511.org.

Schedule:

5:30pm - 6:30pm Section 0511 Board Meeting - All are welcome.

6:30pm - 7:00pm Registration & Networking

7:00pm - 8:00pm Dinner

8:00pm - 9:00pm Section Business & Program