ASQ Section 0511 October 2008 Meeting Announcement

15 October 2008

Amphora Restaurant

Herndon, VA

Directions to the Restaurant

Conflict Resolution and Effective Communication Processes

Michelle Mock

• Michelle Mock is the owner and Principal Consultant of Collaborative Thinking, Conflict Management Services, LLC and assists individuals and organizations in conflict resolution and effective communication processes. Ms. Mock's firm provides vital services to individuals and corporations in leadership coaching, team coaching, mediation, and facilitation.
• Ms Mock has over 20 years experience in management, organizational development, and sales with Fortune 50 companies providing services and products to Federal Government clients.
• She served for 5 years as a mediator and EEO investigator for clients including DHS, US Department Interior, US Geological Survey, and numerous other Federal Agencies mediating employee disputes.

Collaborative Thinking, Conflict Management Services is founded on the principle that conflict, when properly embraced and managed, can be the impetus for positive change and vitality for both individuals and organizations.

• As a leadership coach, Ms. Mock partners with leaders to assess their professional and personal goals and identify strategies for achievement. She coaches teams on processes and approaches that result in greater performance and effectiveness.
• She facilitates meetings and retreats for long range planning and team building, resulting in improved focus and communication at all levels within organizations.
• She mediates workplace disputes with her blend of sensitivity and integrity in order to help individuals identify mutually agreeable solutions.

During the October 15th meeting, Ms Mock will present:

Conflict Resolution and Effective Communication Processes

1. Conflict management styles
   1. Effective use of each style
2. Effective Communication
   1. Active listening
   2. Conveying your message
   3. Having difficult conversations
3. Leadership coaching and the positive impact on an organization

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Reservations:

Email programs13@asq0511.org by Monday 13 October 2008 to register for this dinner meeting and presentation. Cost for dinner is $25.00 per person. There is no charge to attend for the presentation only. But, if your plans change, please contact programs13@asq0511.org, and let us know.

Schedule:

5:30pm - 6:30pm Monthly Board Meeting

6:30pm - 7:00pm Registration & Networking

7:00pm - 8:00pm Dinner

8:00pm - 9:00pm Section Business & Presentation