2002 Presentations

• December, 2002: Meeting canceled due to weather

• November, 2002: Not Available

• October, 2002: Christine M. Searle - Benchmarking and Compliance System for American Red Cross Field Operating Units (i.e., Chapters)

• September, 2002: Joan Dandurand - From the School of Hard Knocks: Lessons Learned in Becoming an Effective Listener

• August, 2002: Not Available

• July, 2002: Larry LaBruyere - What is the FAA integrated Capability Maturity Model� (FAA-iCMM�), Version 2.0?

• June, 2002: Donald R. Corpron - Irresistible Quality: Keeping Customers For Life

• May, 2002: Keeping Your Career Afloat on the Turbulent Seas of Change
• Accompanying Documentation: Word document

• April, 2002: Not Available

• March, 2002: Not Available

• February, 2002: John A. Stark: Building Quality Software with the Team Software Process (TSP)
• Accompanying Documentation: TSP Abstract (Word doc format)

• January, 2002: Ron Marafioti: The Baldrige National Quality Award