ASQ 0511 - Voice of the Customer

A Message From the Voice of the Customer

Connie M Broadie

by Connie M Broadie

Hello members,

  • Good Day! I hope this finds everyone doing well! As promised at the May 12th, 2021 ASQ Section 0511 Monthly Membership Meeting: Quality Matters: Questions on Questions, by Vladimir Nesterovich, ASQ Section 0511 Chair, a survey has been created through which YOU will determine which topics will be discussed at a number of Section 0511 monthly meetings in the format of Quality Matter Round Tables. Details (as shown below) will be emailed out on or about May 26th, 2021.
    • Your response is essential to selecting the topics of interest to you.
    • Your response is needed by Sunday night at midnight, June 6th, 2021
  • We will process and report the results to you at the June 9th, 2021 Section 0511 Monthly Meeting.
  • The survey expires and will close Sunday night at midnight, June 6th, 2021.
    • There are twenty-five (25) topics up for vote.
    • The topics include the sample questions that provide insight into each topic's scope.
  • The topic numbers in this survey align with those given in the presentation on May 12th, 2021.
  • Topic 2, ASQ Certifications, will be the topic of discussion on June 9th, 2021.
  • Select your level of "Interest" for the topics you have interest in. If there is no interest, skip the topic.
    • The topics with the higher Interest will be discussed earlier, with lower interest topics pushed back on the schedule.
    • Optionally, you may volunteer to moderate the given topic. You don't have to; but if you do, such topics will get a higher priority (i.e., will be discussed sooner)
  • Also optionally, recommend refinements to the list of questions for the June 9th, 2021 Section Meeting topic: ASQ Certifications. The Voice of the Customer Matters — YOU Matter!!

Please complete the Quality Matters: Questions on Questions - Topics Survey linked here: (closes at midnight, June 6th, 2021)

Thank you,
Connie M Broadie, CMQ/OE, CQA
ASQ Section 0511 - Chair for Voice of the Customer